Leadership

FEEDBACK

 

Overview

    

 

 

 

THE ESTABLISHMENT OF THE OFFICE

The Office of the Judiciary Ombudsman (OJO) is an administrative office under the Office of the Chief Justice. The Office aims to rebuild confidence in the Judiciary from the people it serves and asses the institutions performance from the public point of view by obtaining feedback from the public.

 

 

MANDATE

  • Receive and process complaints by members of the public against the Judiciary
  • Receive and process complaints by members of the public against Judicial officers and judicial staff
  • Receive and process complaints from employees
  • Enhance public confidence and improve transparency and accountability within the Judiciary and
  • Encourage public participation and engagement
  • The office executes this mandate by providing a confidential, neutral, independent and informal process that facilitates fair and equitable resolution of grievances.

 

GUIDING PRINICPLES

  1. CONFIDENTIALITY

All communication will be treated with strict confidence unless there is imminent risk of serious harm or danger

  1. IMPATIALITY

Interests of concerned parties will be considered impartially to help them reach mutually acceptable, fair and equitable agreements, consistent with the policies and procedures of the Judiciary

  1. INDEPENDENCE

Observance of the independence of the organizational structure function and appearance to the highest degree possible

 

 

OUR WORK

  • we receive and process complaints and compliments on the institution from members of public.
  • We appraise the administration on significant complaint trends as well as maladministration, compliance and adherence to policy and guidelines.

 

WHO ARE OUR CLIENTS

  • Employees of the judiciary
  • Members of the public and advocates with cases in court or interested parties in a court case
  • Goods and service providers to the Judiciary
  • Contractors

 

 

HOW DO WE RECEIVE YOUR COMPLAINTS AND COMPLIMENTS

EMAIL

Send an email to servicedesk@court.go.ke or judiciaryombudsman@gmail.com ombudsman@court.go.ke

 

POST OFFICE

Send a letter to P.O. Box 30041-00100 Nairobi

 

TELEPHONE

Call 0730181600/ 0730181654/ 0730181681/0730181753/0730181675

 

OFFICE

Visit us at Supreme Court Building Ground Floor Room 10, City Hall Way.

  • The office also receives anonymous complaints/compliments
  • All complaints are summarized and recorded in the complaints management system and automatically issued with a number.
  • Complaints from walk in clients are received through one on one interviews

 

 

WHAT IS REQUIRED WHEN FILING A COMPLAINT

  • Case number, year, court station, division and parties
  • Give your address( email, phone number and postal address)
  • Complaint in summary form
  • Provide your name, PJ and station (in case of a staff)
  • Any other information required to process your complaint.

COMPLAINTS THAT WILL NOT BE PROCESSED

  • Complaint concerning substantive legal or evidentiary issues(court proceedings)
  • Complaints concerning an issue that is subject to appeal by law.(on unfair judgment/ruling)
  • Complaints requesting a review or setting aside of court orders
  • Complaints regarding matters that are a subject of police investigation
  • An application for a Judge or Judicial Officer to disqualify themselves
  • Complaint against a Judge

FREQUENTLY ASKED QUESTIONS

  1. MY CASE HAS NO HEARING DATE

Kindly request for a hearing date through the station online email

  1. HOW DO I FILE A CASE ADMIST THE COVID 19 PANDEMIC

Kindly note that the judiciary had digitalized its court process and filing can be done by visiting the respective court stations online portal

  1. HOW DO I PAY FOR COURT FEES,FINE OR BAIL

Payments are done only through Mpesa paybills and KCB Mtaani

  1. AM DISSATISFIED WITH THE RULING/JUDGMENT IN MY MATTER

Please be advised on your right to apply for an appeal or review against the ruling/judgment.

  1. HOW DO I REPORT CORRUPTION IN THE COURTS WITHOUT REVEALING MY IDENTITY

You can send an anonymous complaint to the Judiciary ombudsman

  1. I HAVE A COMPLAINT AGAINST MY ADVOCATE

Kindly visit Advocates complaints Commission located at Co-operative House 9th Floor Nairobi

  1. MY FILE HAS NO HEARING DATE

Visit the registry or log into the stations online platform and request for a hearing date. This is however dependable ton the courts diary

  1. WE REQUEST THAT YOU FAST TRACK THIS SUCCESSION MATTER

In succession causes the petition for grant has to be gazette for six months. However under special circumstances a party can request the court to reduce the six months period. The procedure entails making an application before the trial judge and if successful a confirmed grant will be issued before the six month expiry. This is done by a way of summons for confirmation within six months.

  1. WHO IS ENTITLED TO A GRANT
  • Surviving spouse, children, parents, siblings and relatives according to the degree of consanguinity (relation)
  • Persons who have been appointed in a Will referred to as executor(male) executrix(female)
  • Persons who are NOT a minor, of unsound mind or bankrupt

Where there is no will such person is referred to as an administrator. Not more than 4 people may apply at once.

 

SUPREME COURT BUILDING

P.O. Box 30041-00100

Nairobi, Kenya

Tel: 0730181600 0730181681 0730181675 0730181753/0730181654

Email:

servicedesk@court.go.ke 

judiciaryombudsman@gmail.com

ombudsman@court.go.ke

Contact Us

HOW DO WE RECEIVE YOUR COMPLAINT(S)?

Send an email to
servicedesk@court.go.ke

judiciaryombudsman@gmail.com

ombudsman@court.go.ke

Or

Call us on:
Mobile: 0730181654 /
0730181675 / 0730181681/ 0730 181 600 / 0730 181 753

Or 
Visit us at
The Supreme Court Building, Ground Floor,
Room 10, City Hall Way.

 

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