Leadership

 

Overview

    

 

 

THE OFFICE OF THE JUDICIARY OMBUDSMAN

 

The Office of the Ombudsman is an accelerated grievance management mechanism in the office of the Chief Justice.

As administrative office it also assists the Chief Justice in carrying out the preliminary processes in exercising of the disciplinary powers vested in the office of the Chief Justice under Section 15 , Part IV of the Third Schedule of the JSA  and gives effect to Section 8(e) of the Commission on Administrative Justice Act 2013

 

The Deputy Chief Justice is the Judiciary Ombudsman

 

OUR SLOGAN:

“Sikio la mahkama (the listening ear of the Judiciary)

 

MANDATE

The office is mandated to:

  • receive and conduct preliminary inquiries and resolve complaints from members of public against the Judiciary
  • Receive and process complaints by members of the public against judicial officers and judicial staff
  • Receive and process complaints by employees against the institution and for fellow employees.
  • Enhance public confidence and improve transparency and accountability
  • within the Judiciary and
  • provide a reality check on the effectiveness of Judicial services from the public’s point of view
  • offer referral services through its referral partners on cases that are not related to the Judiciary,
  • play a public education role for the institution and Encourage Public Participation and engagement.

The office executes this mandate by providing a confidential, neutral, independent and informal process that facilitates fair and equitable resolution of grievances.

 

The Office of the Judiciary Ombudsman is guided by the following principles:

 

CONFIDENTIALITY

All communications will be treated in strict confidence unless there is imminent risk of serious harm or danger.

IMPARTIALITY

Interests of concerned parties will be considered impartially to help them reach mutually acceptable, fair and equitable agreements, consistent with the policies and procedures of the Judiciary.

INDEPENDENCE

Observance of the independence of organizational structure, function and appearance to the highest degree possible.

 

WHO ARE OUR CLIENTS

Internal Customers

Employees of the Judiciary

 

External Customers

  • Members of the public and advocates with cases in court or interested parties in a court case
  • Goods and service providers to the Judiciary
  • Contractors

 

HOW DO WE RECEIVE YOUR COMPLAINTS AND COMPLIMENTS

Through:

Email

Send an email to

servicedesk@court.go.ke

 

or

Post Office

Send a letter to P.O Box 30041-00100, Nairobi

or

Telephone

Call us on: 0730 181 600, 0730181654 / 0730181655 / 0730181681

or

Office:

Visit us at the Supreme Court Building, Ground Floor,

Room 10, City Hall Way.

Or

The complaints Form provided in the Judiciary website.

 

The office also receives anonymous complaints and/or complements

All complaints are summarized and recorded in the online complaints

Management system.

 

WHAT IS REQUIRED WHEN FILING A COMPLAINT?

∙ Cite the case number, year, court station, court division and parties

∙ Give us your address (telephone, email and postal address)

  • Give us the parties to the suit

∙ Give us your complaint in summary form

  • Include attachments if any

∙ Provide us with your Name, PJ Number and Station (in case of staff)

  • Any other information required to process the complaint.

 

Complaints Handling Process

  1. Upon receipt of your complaint/compliment, one is automatically issued with a unique number(refered to as a ticket number).
  2. This ticket number acts as ones reference number and should be quoted wherever inquiry on the complaint is made.
  3. Responses/updates to the complaints lodged are recorded to the tickets and send to the complainant via email provided.
  4. when the complaint is resolved the ticket is closed and complainant is notified accordingly

 

COMPLAINTS THAT WILL NOT BE PROCESSED

  • A complaint concerning substantive legal or evidentiary issues

(court proceedings)

  • A complaint concerning an issue that is subject to appeal by law.

(on unfair judgments / rulings)

  • Complaints requesting issue, review or set aside of court orders.
  • Complaint regarding matters that are subject of police investigation.
  • An Application by a litigant for a Judge or a Judicial Officer to disqualify

themselves.

 

 

FREQUENTLY ASKED QUESTIONS (FAQS)

  1. Q. I haven’t been refunded the cash bail I deposited in court, yet

the case is over. Please advice?

  1. Please visit the registry with the original cash bail deposit receipt and

a copy of your National Identification Card for processing of your

payment.

  1. Q. Am dissatisfied with the ruling/judgment in my matter!
  2. Please be advised on your right to appeal or review against the ruling/

judgment.

  1. Q. I have a complaint against my advocate, kindly advice!
  2. Please visit the Advocates Complaints Commission located at

Co-operative House 9th Floor Nairobi for complaints on advocates

conduct.

  1. Q. My file has no hearing date. Kindly advice how I can obtain one!
  2. Kindly visit the registry and request for a hearing date. Please note

that this is dependent on the Court Diary.

  1. Q. We request that you fast track this succession matter to
  2. Kindly be advised that in succession causes the petition for grant has

to be gazetted for six months. However under special circumstances

a party can request the court to reduce the six months gazette period.

The procedure entails making an application before the trial judge

and if successful a confirmed grant will be issued before the six

month expiry. This is done by a way of summons for confirmation

within six months.

  1. Q. Who is entitled to a grant?
  2. The persons who are entitled to apply for a grant are:-
  3. a) Surviving spouses, children, parents , Siblings and relatives

according to the degree of consanguinity (relation).

  1. b) Persons who have been appointed in a Will referred to as executor

(male) executrix (female)

  1. c) Persons who are NOT; a minor, of unsound mind or bankrupt.
  2. d) Where there is no Will such person is referred to as an

administrator (male) administatrix (female).

  1. e) Not more that 4 people may apply at once.

PRINCIPLES

 

 

SUPREME COURT BUILDING

P.O. Box 30041-00100

Nairobi, Kenya

Tel: 0730181600 0730181681 0730181675 0730181753

Email: servicedesk@court.go.ke

Contact Us

HOW DO WE RECEIVE YOUR COMPLAINT(S)?

Send an email to
servicedesk@court.go.ke
Or

Call us on:
Mobile: 0730181654 /
0730181655 / 0730181681/ 0730 181 600

Or 
Visit us at
The Supreme Court Building, Ground Floor,
Room 10, City Hall Way.

 

Scroll Up