The Judiciary is undertaking a Court User Satisfactory Survey in all the courts across the country gathering information that will assist in improving the quality of service delivery. The Directorate of Planning and Organizational Performance (DPOP) is undertaking the exercise designed to assist the Judiciary improve in the delivery of justice in an expeditious manner. The information when implemented will ensure that the court users, members of the public and other stakeholders access professional and quality services and administration of justice without much delays.
The on-going exercise will be concluded in three months. It targets litigants, advocates, suppliers, and contractors amongst many other stakeholders. The survey will also collect information from all Cadres of Judiciary employees whose information will assist in improving the work environment.